FAQ

Do I need to see the doctor at any point?

Only if you are purchasing products that are prescription strength. Although many of the products are not prescription strength, we do carry prescription skincare products to treat more advanced skincare problems. This includes Retin-A and 4% hydroquinone products. An initial skin clearance is required and annual checks thereafter for prescription skincare products. . Latisse is a prescription and requires medical clearance before treatment begins.

Why do I need a skin clearance screening?

Prescription products can alter the cellular structure of skin cells making it very difficult to properly diagnose skin cancer. A pre-treatment screening allows the doctor to determine if there are any suspicious areas that may need a biopsy prior to treatment. Contrary to what many people believe, skin cancer can present as something very non-threatening such as a flaky patch of skin that comes and goes and does not always present as a dark, irregular patch. Screening is for your own good.

I have a dermatologist that I see on a regular basis, why do I need another skincare screening?

The liability of prescribing without personally examining the patient is much too high. We have personally seen cases where patients were routinely screened by their dermatologists only to find biopsy proven skin cancer at our screening exams. We have even seen melanoma on patients that were regularly checked by their own physician.

What happens if the doctor identifies a suspicious lesion during my skincare clearance?

If the doctor finds an area that is suspicious, he may recommend a biopsy of the lesion. A small sample is taken and sent to pathology to determine the nature of the lesion. This is usually covered through insurance. We participate in a limited number of insurance plans so be sure to inquire if we participate with your insurance. If you prefer, you can get the biopsy through your dermatologist.  We would then require a copy of the results to follow-through with prescription skincare orders.

How do I know what products to choose and how to use them?

One of the benefits of purchasing products through our office is that you have a Licensed Medical Esthetician that works collaboratively with Dr. Stanislaw, a Board-Certified Facial Plastic Surgeon at your disposal. She is available to counsel you on what skincare products will work best to achieve your goals and budget. She is only a phone call or email away!

Should I make an appointment for a Skincare Analysis and Consultation?

We strongly encourage you to schedule a Skincare Analysis and Consultation with our Licensed Medical Esthetician. Your consultation will include an analysis using state of the art technology that assists with visualization of skin damage. Seeing really is believing! This is a great way to ensure that you are purchasing the RIGHT products to treat REAL skincare problems. The $75 Skincare Analysis and Consultation fee is waived with purchased of $75 or more, making it FREE!

Why should I purchase products from you when I can purchase products on another website for MUCH cheaper?

It is important to remember that ONLY AUTHORIZED DEALERS can sell these products. There is counterfeit products on the internet so buyer beware! There is no telling what is in these products, many containing very harmful ingredients. We purchase directly from the manufacturer. If the price is too good to be true…beware. There are literally thousands of skincare and makeup lines to choose from. Our practice has vetted these products carefully based on clinical research and reputation. The skincare lines we carry are a combination of physician-grade (only available through physicians) and prescription-grade (has prescription products that require a physician to dispense). We chose vendors that invested in extensive clinical research to establish evidence-based results with their products. Just because a product is expensive, doesn’t necessarily indicate that it is effective. Spend your money wisely. When you purchase products from our practice, we also offer you access to our Licensed Medical Esthetician to guide you through product recommendations and instruction on the proper use of products.

What do I do if I have a reaction to the products?

Discontinue the product immediately and call our office, we will get you in to see the doctor and/or the esthetician.

Do you carry organic skincare products?

Yes, Jane Iredale has BeautyPrep, an Eco-Certified skincare kit consisting of a cleanser, toner and moisturizer.

I have other skincare products at home, can I use them as well?

In most cases, yes, you can use up products you may have at home however, some products may contain retinols and acids (even in cleansers) which can interact with your product purchases causing adverse reactions.  When in doubt, reach out to our esthetician-that’s what she’s here for!

What is your Return Policy?

Returns on unopened products within 30-days is allowed. We will issue a full refund of the product less shipping & handling. You are responsible for return shipping costs.

What is your Shipping & Handling policy?

We ship via USPS Priority Mail for $7.95 and FREE Shipping on orders over $100. If you would like to order online and pick up your order at the office to save on shipping, you may do so.

What payment methods do you accept?

Visa, Mastercard and PayPal

Do you offer Gift Cards?

Yes, we offer gift cards. These gift cards make a great gift for Birthdays, Holidays, Anniversaries or “Just Because.” Gift cards may be purchased from our office for a set dollar amount.  Please be sure to indicate whether you would like to include sales tax if you are purchasing for a service otherwise, the customer will be responsible for paying sales tax at the time of service.

In accordance with Connecticut State Consumer Protection Laws, Gift Cards cannot expire and do not incur inactivity fees.

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